TERMS AND CONDITIONS
Holland Passes purchased online are non-transferable and non-refundable. No replacements or refunds can be offered for lost or stolen cards.
Holland Pass is valid for one person.
Surcharges may be applicable for special exhibitions or events.
Only one Gold-ticket is valid for Rijksmuseum. This is shown on the ticket, so please make sure to use the correct ticket. If you have used your “Rijksmuseum-ticket” at another museum or attraction, it is NOT possible to visit Rijksmuseum anymore.
These terms and conditions regulate the business relationship between you, the customer and us, Holland Factory BV. By using Our Web Site in any way, or by buying from us, you agree to be bound by them.
By agreeing to these terms and conditions, you agree to be contacted for a one-time market research by the Dutch national railways (NS).
No person under the age of 18 years may purchase goods and services. We look forward to seeing you again when you are over 18.
Holland Factory BV facilitates and communicates content, features, promotions, and the reservation and/or purchase of tickets in connection with destination specific sightseeing services, such services provided by independent owners within a geographic territory ("Content Partners"). As such, Holland Factory BV does not itself provide sightseeing tours or attractions.
The copyright in the material contained in Holland Pass.com website belongs to Holland Factory BV. All rights reserved. Except solely for your own personal and non-commercial use no part of this web site may be copied, broadcast or adapted without the prior written permission of Holland Factory BV.
Holland Factory BV assumes no responsibility for the contents of any other websites to which the Holland Pass website has links.
To the extent permitted by law Holland Factory BV shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in this web site.
While Holland Factory BV has taken every effort to ensure that the information contained within the website is correct, you should be aware that the information may be incomplete, inaccurate or may have become out of date.
Holland Factory BV cannot be held responsible for services rendered as described in Holland Pass.
Holland Pass is non-refundable.
We are extremely conscious in protecting your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
We do not market to children under 18 years of age. Here is a list of the information we collect, and why it is necessary to collect it:
1 Basic identification and contact information, such as your name and contact details.
This information is used:
1.1 to provide you with the services which you request;
1.2 to maintain our accounts;
1.3 for billing;
1.4 to enable us to answer your enquiries;
1.5 for verifying your identity for security purposes;
1.6 for marketing our services and products;
1.7 to help make our web site as useful to you as possible;
1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2 Your domain name and e-mail address
Are recognised by our servers and the pages that you visit are recorded. This information is used:
2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
2.2 to send you news about the services to which you have signed up;
2.3 to tell you about other of our services.
3 Financial information, including credit card details
This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service provider, Worldpay. Such information is automatically encrypted, and later decrypted for use. It never touches our system.
4 Information volunteered by you
for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.
5 Affiliate information
This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:
5.1 to maintain our accounts and affiliate records;
5.2 for billing;
5.3 to enable us to answer your enquiries;
5.4 for verifying your identity for security purposes;
5.5 to send you news about the services to which you have signed up;
5.6 to tell you about other of our services.
6 Business information
This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
7 Disclosure to Government
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
8 Information request